IT Technical Support Specialist - Hardware & ICT Equipment

Join Bloombooks Inc as an IT Technical Support Specialist and play a pivotal role in maintaining the seamless operation of our ICT infrastructure. Based in the vibrant tech hub of Canggu, Bali, you will be the go-to expert for diagnosing, troubleshooting, and resolving hardware and ICT equipment issues. Our company is a leading provider of educational technology solutions, and we are committed to delivering high-quality services to our clients. In this role, you will be part of a dynamic team that works tirelessly to ensure that our systems are always up and running smoothly.

As an IT Technical Support Specialist, you will be responsible for providing technical support to our users, including troubleshooting hardware and software issues, installing and configuring new equipment, and ensuring that our systems are secure and compliant with industry standards. You will work closely with our development team to ensure that our systems are optimized for performance and reliability. This is an exciting opportunity to join a growing company and make a real impact on the way we deliver our services.

We are looking for a highly skilled and experienced professional who is passionate about technology and committed to delivering exceptional service to our users. If you are ready to take on this challenge and join our team in Canggu, Bali, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to users, including troubleshooting hardware and software issues.
• Install, configure, and maintain hardware and ICT equipment, including desktops, laptops, servers, and networking devices.
• Monitor system performance and proactively identify and resolve issues before they impact users.
• Work with the development team to ensure that systems are optimized for performance and reliability.
• Ensure that systems are secure and compliant with industry standards and regulations.
• Provide training and documentation to users and colleagues.
• Stay up-to-date with the latest technology trends and best practices.
• Collaborate with other IT team members to ensure that our ICT infrastructure is running smoothly.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT technical support, with a focus on hardware and ICT equipment.
• Strong knowledge of hardware and software troubleshooting techniques.
• Familiarity with common networking protocols and devices.
• Experience with Windows and Linux operating systems.
• Knowledge of security best practices and compliance standards.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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